Troubles using Swyx Monitor / Call Intrusion

[Christian]

Hi All,

i just got a Swyx Monitor and Swyx Record test licenses for all my users, however, I'm not able to hoc-on to any ongoing conversation.

I checked that the function profile of the agent has Monitoring enabled and my extension number configured in "call intrusion".

Further the agent is using just his SwyxIT with a Headset connected, no deskphone, no CTI and is talking to an external number.

However, when I dial his number, I get "from admin diabled"/ "vom Admin geblock"

In IpPbxSrv.log i see the following:

14 12:57:39.460 003c2c Info SwSIP      0EBDDF38 0000026e SwSIPCall::ActionOnStartCall            () SEND SIP INVITE
14 12:57:39.460 003c2c Info SwSIP      0EBDDF38 0000026e SwSIPCall::TraceTransition              () Idle --evtStartCall--> InviteSent (Result: 0)
14 12:57:39.472 004468 Info SwSIP      05253BF8 0000026e SwSIPEndp::GetCall                      () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls.
14 12:57:39.472 004468 Info SwSIP      0EBDDF38 0000026e SwSIPCall::PrintMessage                 () RECV SIP 100 Trying
14 12:57:39.472 00180c Info SwSIP      0EBDDF38 0000026e SwSIPCall::TraceTransition              () InviteSent --evt1xx--> Calling (Result: 0)
14 12:57:39.472 004468 Info SwSIP      05253BF8 0000026e SwSIPEndp::GetCall                      () Found call (0EBDDF38) with Call-ID 'MWRlMDM5OGMzZjIzNTNhNWE5Y2E1OTQzNTMwNWVlMTE.' in list of calls.
14 12:57:39.472 004468 Info SwSIP      0EBDDF38 0000026e SwSIPCall::PrintMessage                 () RECV SIP 403 Forbidden
14 12:57:39.472 002a64 Info SwSIP      0EBDDF38 0000026e SwSIPCall::MapSipRespCode2DiscCause     () Mapped SIP response '403 Forbidden' to disconnect cause 'PermissionDenied'
14 12:57:39.472 002a64 Info SwSIP      0EBDDF38 0000026e SwSIPCall::ActionOn3xx4xx5xx6xx         () SEND SwTCL Disconnect(PermissionDenied, lateDisconnect=false, extCause=0)
14 12:57:39.472 002a64 Inf3 SrvPBXCtl  0EA15160 0000026e SPBXCall::EventDisconnected             (PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown)
14 12:57:39.472 002a64 Info SwSIP      0EBDDF38 0000026e SwSIPCall::TraceTransition              () Calling --evt3xx4xx5xx6xx--> WaitForDisconnect (Result: 0)
14 12:57:39.472 000aec Inf2 SrvPBXCtl  003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnected       () C1-D1
14 12:57:39.472 000aec Info SrvGk      05216E10 0000026e SDeviceImpl::DecrChannelCount           (out) result: (used/max) in=1/0, out=0/0, both=1/0 (client [136] D. Fischer 323)
14 12:57:39.472 000aec Info SrvPBXCtl  0EA15160 0000026e SPBXCall::DecrementChannelCounter       () decremented channel counter (outbound) at device 05216E10
14 12:57:39.473 000aec Inf2 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::EventDisconnected          (0EA15160, PermissionDenied, Normal, '323','D. Fischer 323',Compl:YES)
14 12:57:39.473 000aec Inf3 SrvPBXCtl  0EA15160 0000026e SPBXCall::GetRegisteredEntity           () U:136
14 12:57:39.473 002464 Inf2 SrvPBXCtl  07908940 0000026e SPBXCallHubFSM::ActionOnDiscBWhileCting ()
14 12:57:39.473 002464 Inf3 SrvPBXCtl  0EA15160 0000026e SPBXCall::GetRegisteredEntity           () U:136
14 12:57:39.473 002464 Inf2 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::DisconnectAndRemoveCall    (call 0EA15160, PermissionDenied, ext cause 0)
14 12:57:39.473 000aec Inf2 SrvGk      05245960 0000026e SGkImpl::RemoveActiveCallForConId       (0EA15160, 622) -> no int: 1, no ext: -1
14 12:57:39.473 000aec Info SrvPBXCtl  003B6DB8 0000026e SPBXCallFSM::TraceTransition            () C1-D1 Dialing --Disconnected--> CallDisconnected (Result: 0)
14 12:57:39.473 002464 Inf3 SrvPBXCtl  0EA15160 0000026e SPBXCall::EventDisconnect               (cause: PermissionDenied, ext cause: 0, discon. type: Normal)
14 12:57:39.473 002464 Inf2 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::RemoveCall                 (0EA15160)
14 12:57:39.473 002464 Inf3 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::RemoveCall                 (0EA15160) number of calls before erase: 2
14 12:57:39.473 000be8 Inf2 SrvPBXCtl  003B6DB8 0000026e SPBXCallFSM::ActionOnDisconnectFinal    () C1-D1
14 12:57:39.473 000be8 Inf2 SwTCL      0EA15160 0000026e STclCall::SignalDisconnect              (PermissionDenied, lateDisconnect=false, extCause=0) 0EBDDF38
14 12:57:39.473 000be8 Info SwSIP      0EBDDF38 0000026e SwSIPCall::SignalDisconnect             () RECV SwTCL SignalDisconnect(PermissionDenied, lateDisconnect=false, extCause=0, '','',Unknown)
14 12:57:39.473 002464 Inf3 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::RemoveCall                 () removed call 0EA15160
14 12:57:39.473 000be8 Inf3 SrvPBXCtl  0EA15160 0000026e SPBXCall::GetRegisteredEntity           () U:136
14 12:57:39.473 001570 Info SwSIP      0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc()
14 12:57:39.473 001570 Info SwSIP      0EBDDF38 0000026e SwSIPCall::ActionOnDisconnectWaitForDisc() No valid pointer to last SIP request -> no need to send SIP response
14 12:57:39.473 001570 Info SwSIP      0EBDDF38 0000026e SwSIPCall::TraceTransition              () WaitForDisconnect --evtSigDisconnect--> Disconnected (Result: 0)
14 12:57:39.473 000be8 Inf2 SrvGk      05245960 0000026e SGkImpl::RemoveActiveCallForConId       (0EA15160, 622) -> no int: 1, no ext: -1
14 12:57:39.473 002464 Inf2 SrvPBXCtl  0EA15160 0000026e SPBXCall::SetCallHub                    (00000000) remove callhub 0ECED530
14 12:57:39.473 000be8 Inf2 SwTCL      0EA15160 0000026e STclCall::Unlink                        () from base call 0EBDDF38
14 12:57:39.473 000be8 Inf2 SwTCL      0EBDDF38 0000026e SBaseCall::SetTclCall                   (00000000) replaced TCL call pointer 0EA15160
14 12:57:39.473 001570 Inf2 SwTCL      0EBDDF38 0000026e SBaseCall::Destroy                      ()
14 12:57:39.473 000be8 Inf2 SwTCL      0EA15160 0000026e STclCall::SetBaseCall                   (00000000) replaced base call pointer 0EBDDF38
14 12:57:39.473 002464 Inf2 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::DiscRemovAllNonACalls      (TooLate, ext cause 0)
14 12:57:39.473 001570 Inf2 SwTCL      0EBDDF38 0000026e SBaseCall::Unlink                       ()
14 12:57:39.473 000be8 Info SrvPBXCtl  003B6DB8 0000026e SPBXCallFSM::TraceTransition            () C1-D1 CallDisconnected --Disconnect--> Idle (Result: 0)
14 12:57:39.473 002464 Inf2 SrvPBXCtl  0ECED530 0000026e SPBXCallHub::EventNoMoreDestCalls       ()
14 12:57:39.473 002464 Info SrvPBXCtl  07908940 0000026e SPBXCallHubFSM::TraceTransition         () Connecting --DisconnectB--> ReleasedB (Result: 1)
14 12:57:39.473 002464 Inf2 SrvPBXCtl  01C115C8 0000026e STraceIdContainer::Free                 (connID 622)

Other logfiles don't have any matching entries for the timestamp, event log doesn't have any entries too.

 

 

Any ideas on how to solve this?

 

Many thanks

[chrisdub]

Hello Christian,

 

did you find a solution for this? 

We are encountering the same problem

 

Thank you

[jodost]

On 11/14/2017 at 1:21 PM, Christian said:

However, when I dial his number,

 

You may not only dial his number, but also the feature code suffix.

 

Other idea: try switching off the encryption for the trunks. 

[chrisdub]

On 10/8/2021 at 11:21 PM, jodost said:

 

You may not only dial his number, but also the feature code suffix.

 

Other idea: try switching off the encryption for the trunks. 

 

Doesn´t work for us unfortunately

Dialing is correct: Number of the User followed by the DTMF Code

 

Failuremessage from SwyxIt: "Vom Admin geblockt".

Logmessage is as shown above: "PermissionDenied"