Ivo van Gastel Posted May 10, 2017 #1 Share Posted May 10, 2017 Hi, I defined a SIP trunk (not SIP Gateway) to connect with a small internal PBX having SIP intercoms connected to it. The trunk is active and the intercom can make calls to Swyx users in the Swyx PBX. Call recording on the trunk is active for ALL calls. Looking in the call recording folder I notice the new folder with the trunk name but no recordings are added. According to the manual recording does NOT take place on SwyxLinks and SIP Gateways but this trunk is defined as a SIP trunk. Does anyone recognize this behaviour? thanks Ivo Link to comment Share on other sites More sharing options...
Most Valued User SvenS Posted May 10, 2017 Most Valued User #2 Share Posted May 10, 2017 You have Swyx Monitor Option Pack licensed ? Link to comment Share on other sites More sharing options...
Ivo van Gastel Posted May 10, 2017 Author #3 Share Posted May 10, 2017 Yes we have all licenses needed. Link to comment Share on other sites More sharing options...
Most Valued User SvenS Posted May 10, 2017 Most Valued User #4 Share Posted May 10, 2017 Do have enabled the Trunk Recording in Trunk Group Settings ? The Swyxserver has write access to the target folder ? Link to comment Share on other sites More sharing options...
Ivo van Gastel Posted May 10, 2017 Author #5 Share Posted May 10, 2017 Yes trunk recording is enabled on the trunk group and Swyx already created a folder with the name of the trunk gropu in that location. Link to comment Share on other sites More sharing options...
Robvha Posted June 2, 2017 #6 Share Posted June 2, 2017 Hello Ivo, Does the Swyx service account have write rights on the folder? Best regards, Rob Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.