Jump to content
Tom Wellige

New download: Zendesk Integration

Recommended Posts

Zendesk Integration

View File

This extension provides Zendesk ticket functionality to the SwyxWare call routing:

  • Check the current status of a Zendesk ticket
  • Create a new Zendesk ticket
  • Update an existing Zendesk ticket
  • Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
  • Example call routing scripts.

 

This extension makes use of the aspJSON (v3.5.4, 29.05.2016) open source project by rcdmk, which is also provided under The MIT License (MIT).

Further details (source code, download link, license statement) can be found within the download package as also on the project's github page.

 

 

development_32px.png  Please refer to the Project Page for all details regarding this project.

 

discuss_32px.png  Please refer for all discussions (forum) for this extension to the forum.

 

book.png  Please refer for documentation (setup, usage, etc.) for this extension to the SwyxPEDIA.

 

book.png  Find the license information here!

 

users.png  If you want to get involved into this project please refer to this topic.

 

 

Please note: v1.0.0 of this extension was called Ticket Validation against Zendesk. This has been completely replaced by the current version.

 

 


 

Share this post


Link to post
Share on other sites

What's New in Version 1.1.0:


This update replaces v1.0.0 of this extension (former name was: Ticket Validation against Zendesk).

 

The new version provides Zendesk ticket functionality to the SwyxWare call routing:

  • Check the current status of a Zendesk ticket
  • Create a new Zendesk ticket
  • Update an existing Zendesk ticket
  • Zendesk SwyxIt! button to open the Zendesk ticket directly with a mouse click within SwyxIt!
  • Example call routing scripts.

 

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use and have taken note of our Privacy Policy.
We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.