"on Hold" and "Activate" using CallIDs

[tniercke]

Hi Folks,

 

I am wondering if it is possible for user A to put a call on Hold and then some time later User B Activates that call from another phone.

That's no out-of-the-box stuff, I know. Basically I am asking, if it is possible to activate a call that was previously put on hold from another

phone / client using the CallID (or any other unique ID).

 

So I thought using 2 dedicated internal numbers, one for putting the call on hold and the second for activating that call.

But for that scenario I seem so need the VB functions PBXCall.Hold and PBXCall.Activate with the CallID as a parameter.

My question is, if that is possible or if there are other ideas on how to achive the desired functionality.

Maybe a conference-room for each call and connect User B into that conference-room?

But then I do not have control  any more of the incoming call, do I ?

 

This should be achived:

 

First:

- User A answers an incoming call

- User A connects / forwards the answered call to internal number 1

- an ECR-Script is triggered, which writes the callID and some other data to a Database

- the answered call is then put on hold for ever

- User A disconnects the call (from his local phone)

 

Some time later:

- User B picks up the phone and calls the internal number 2

- an ECR Script is triggered which gets the oldest CallID from the database

- the CallID is then activated and connected to User B.

- User A and the (previously put on Hold) customer talks

- One of both ends the call.

 

 

This is (until now) just a theoretical discussion.

 

Greets

Thomas

 

[Tom Wellige]

Very late answer, but at leat an answer

 

There is already a script available for a call park feature, which uses the conference rooms. 

 

You can download it from here:

 

 

And also another approach: