Roel Posted December 18, 2015 #1 Share Posted December 18, 2015 Is it possible to set the rich presense for a routing-only user to Available? This will allow me to put the Reception (main number without login devices) on the speeddial list of the internal users. Kind regards, Roel Link to comment Share on other sites More sharing options...
Tom Wellige Posted December 18, 2015 #2 Share Posted December 18, 2015 What keeps you from configuring this user (regardless if available or not) on a speed dial? His status will just be gray, like any external number you configure on a speed dial. Link to comment Share on other sites More sharing options...
Roel Posted December 18, 2015 Author #3 Share Posted December 18, 2015 I'm able to add the user to the speeddial, no worries there. Since it is an internal number, the other users will expect normal rich presense. I was wondering if Swyx could provide that experience. Link to comment Share on other sites More sharing options...
Tom Wellige Posted December 18, 2015 #4 Share Posted December 18, 2015 Well, you actually get rich presence. The state of the user is logged-off, which is correct. The only states you are able to modify by yourself are "Away" and "Do not Disturb". This can be done via the Client SDK, the Config Data Store SDK, Power Shell and also from within the call routing script of user. All other states are set by the server and can't be modified. Link to comment Share on other sites More sharing options...
Roel Posted December 18, 2015 Author #5 Share Posted December 18, 2015 I know that the state is technically correct. What I mean by 'users expect normal rich presense' is that the users will obey the rich presense, and will ignore this internal number since it's grey. Thank you for confirming that I can't change this. Link to comment Share on other sites More sharing options...
Tom Wellige Posted December 18, 2015 #6 Share Posted December 18, 2015 That sounds too me like a simple email to all employees telling them that the Reception is happy to take all calls automatically (even better as having to wait for someone to pick up a call manually) regardless of if displayed status Link to comment Share on other sites More sharing options...
Most Valued User jodost Posted December 18, 2015 Most Valued User #7 Share Posted December 18, 2015 Whats about bringing the user really online eg by configuring his account on a FritzBox or any other sip device? Link to comment Share on other sites More sharing options...
Roel Posted December 18, 2015 Author #8 Share Posted December 18, 2015 Creative feedback! Thank you jodost. Link to comment Share on other sites More sharing options...
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