How To Block An External Number For All Internal Users

[Herbert1973]

Some of our collegues are called by a Brazilian number. This is a collection agency. The advice was not to answer the call. I like to block this number all together. What is the easiest way to achieve this?

We use Swyx 2015.

[beychr]

Hi,

 

use a Global PreProcessing Rule to detect the Brazilian Number and disconnect the Call with some plausible Reason (Rejected or Number not found).

 

This will be the easiest way to achieve this.

 

Greetings

 

beychr

[Herbert1973]

Hi Beychr,

 

Thanks for your reply. I'm not familiair with the use of Global PreProcessing within Swyx. Probably have used it somewhere, but if someone asks me now, I cant tell him where to set this up. Can you point me bit in the right direction? Somewhere in SwyxAdmin?

[Telekommunikationsaparatur]

Hello,

 

I'm interested in the same issue. There are some old instructions, mentioning ECR manual for PreProcessing script - but we do not have ECR.

 

Is there really no simple way to block certain numbers from calling? With mobile phones nowadays it's a matter of 2 clicks and seconds..

 

Thank you very much!

[5wyx1t]

I would be interested as well if there is a way to block incoming calls based on number. I am familiar with the rulePreProcessing method, but I want to do this for a customer that does not have ECR licenses. Is there a method for this without ECR?

[Itwascominghome]

Yes export the preprocessing rule to a desktop and open up the rule in call routing manager.

 

Add in the routing required and then save. Go into your files and then export the Preprocessing rule which is in your global files.

 

Then import into the swyxware.

Please be careful with the preprocessing rule this is a system wide block. it can sometimes tigger no calls coming into the system so be careful.

 

[juliasimon]

how can i block external unauthentic users? without contacting to support

[Tom Wellige]

3 minutes ago, juliasimon said:

how can i block external unauthentic users? without contacting to support

 

What exactly do you mean with "unauthentic users"? Please describe your use case more precisely.