New Open ECR Extension: Jira Service Integration

[Tom Wellige]

I have just added a new extension to the Open ECR Extensions list.

 

The Jira Service Integration connects the SwyxWare call routing to a Jira Service Management.

 

With this extension it is possible to 

 

• Create Issue (create a new issue into an existing service project)
• Add Comment (create a new comment (internal or public) to an existing service issue)
• Check Status (check the current status of an existing service issue)

 

 

All further information can be found on the project page.

 

Even though you might not want/need to integrate into a Jira Service Management, this project acts also as another example of how to access REST API services from within a call routing script.

 

Feel free to ask detailed questions in the Open ECR Extenstions forum.

 

Enjoy!