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4 pages in this category
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A.1 - Example: Create Issue
VBScript Lua This example demonstrates the usage of the JiraServiceIntegration - Create Issue GSE action. It creates a new servise topic in your Jira service project and announces afterwards "0" on success or "1" on failure. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the - 39 views
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A.2 - Example: Add Comment
VBScript Lua This example demonstrates the usage of the JiraServiceIntegration - Add Comment GSE action. It adds a new comment to an existing service issue and announces afterwards "0" on success or "1" on failure. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the GSE open t - 42 views
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A.3 - Example: Check Status
VBScript Lua This example demonstrates the usage of the JiraServiceIntegration - Check Status GSE action. It checks the current status of an existing service issue and announces the result. To install it: Open the Call Routing Manager of your desired SwyxWare user. Click the "New Rule..." button. Select "Graphical Script Editor" and click Ok. Within the GSE open the File | Import... menu - 32 views
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A.4 - Example: Check Status and Add Comment
VBScript Lua This example demonstrates the usage of the JiraServiceIntegration - Check Status and JiraServiceIntegration - Add Comment GSE actions. It is assumed to be used on a support help desk, where only callers with a valid issue id are getting connected. Additionally all call details will be added as comment to the issue at the end of the call. To install it: Open the Call Routing Manager of your desired SwyxWare use - 48 views
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