Appendix A

5 pages in this category

1. Jira Service Integration - A.1 - Example: Create Issue

   Last Updated: September 25

   VBScript   Lua   This example demonstrates the usage of the JiraServiceIntegration - Create Issue GSE action.   It creates a new servise topic in your Jira service project and announces afterwards "0" on success or "1" on failure.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the
   • 88 views

2. Jira Service Integration - A.2 - Example: Add Comment

   Last Updated: September 25

   VBScript   Lua   This example demonstrates the usage of the JiraServiceIntegration - Add Comment GSE action.   It adds a new comment to an existing service issue and announces afterwards "0" on success or "1" on failure.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the GSE open t
   • 88 views

3. Jira Service Integration - A.3 - Example: Check Status

   Last Updated: September 25

   VBScript   Lua   This example demonstrates the usage of the JiraServiceIntegration - Check Status GSE action.   It checks the current status of an existing service issue and announces the result.       To install it:   Open the Call Routing Manager of your desired SwyxWare user.   Click the "New Rule..." button.   Select "Graphical Script Editor" and click Ok.   Within the GSE open the File | Import... menu
   • 77 views

4. Jira Service Integration - A.4 - Example: Check Status and Add Comment

   Last Updated: September 25

   VBScript   Lua   This example demonstrates the usage of the JiraServiceIntegration - Check Status and JiraServiceIntegration - Add Comment GSE actions.   It is assumed to be used on a support help desk, where only callers with a valid issue id are getting connected. Additionally all call details will be added as comment to the issue  at the end of the call.       To install it:   Open the Call Routing Manager of your desired SwyxWare use
   • 104 views

5. Jira Service Integration - A.5 - Example: Check and Announce Status

   Last Updated: September 25

   VBScript   Lua   1.1.0   This example demonstrates the usage of the JiraServiceIntegration - Create Issue and AzureTTS (text-to-speech) GSE actions.   You need to have the AzureTTS (text-to-speech) Open ECR Extension installed beside the Jira Service Integration.   It asks for an issue id (close id with #), checks the status and announces its details.       To install it:   Open the Call Routing Manager of your desired SwyxWa
   • 87 views