VBScript Lua
The Freshservice Integration extension is designed as a set of GSE actions. To install the GSE actions you need to use the SwyxWare Administration.
Step 1
Open the SwyxWare Administration and open the properties of your Swyx Server.
Step 2
Switch to the Files page and click on Edit....
Step 3
Click on Add...
Step 4.1 - VBScript usage
1. Select all files from the VBScript based\ase folder from the download package.
2. Select Global as Scope if you want all users to have access to this integration. You can also select User to load the files into the User Scope a your script user.
3. Select Call Routing VBS scripts as Category.
4. It is recommended to enter Freshservice Integration into the Description field, but not necessary.
Step 4.2 - Lua usage
1. Select all files from the Lua based\ase folder from the download package.
2. Select Global as Scope if you want all users to access to this integration. You can also select User to load the files into the User Scope a your script user.
3. Select Call Routing Lua scripts as Category.
4. It is recommended to enter Freshservice Integration into the Description field, but not necessary.
Step 5
To check if the GSE actions are available within call routing scripts open the Call Routing Manager of any user and click the button Sequence of Actions. Scroll the list on the left side down until you reach the Freshservice... actions. The (System) behind the GSE action name shows that this is a global action being available for every SwyxWare user.
The Freshservice Integration actions are now installed and can be fully used within GSE call routing scripts.
By Tom Wellige
