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  • Freshservice Integration - A.2 - Example: Create Note

    Freshservice Integration - A.2 - Example: Create Note

    VBScript   Lua

     

    This example demonstrates the usage of the FreshserviceIntegration - Create Note GSE action.

     

    It adds a new note/comment to an existing ticket and announces afterwards "0" on success or "1" on failure.

     

    image.png

     

     

    To install it:
     

    1. Open the Call Routing Manager of your desired SwyxWare user.
       
    2. Click the "New Rule..." button.
       
    3. Select "Graphical Script Editor" and click Ok.
       
    4. Within the GSE open the File | Import... menu and click No.
       
    5. From the download package select the following file:

      For VBScript usage:
      VBScript based\rse\Create Note.rse


      For Lua usage:

      Lua based\rse\Create Note.rse

       

    6. You need to make some modifications in the FreshserviceIntegration - Create Note (Run GSE Action) block . They are explained in detail in chapter 3.2 - Add Comment.

     

     


    Tom Wellige
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