VBScript Lua
This example demonstrates the usage of the FreshdeskIntegration - Check Status GSE action.
It checks the current status of an existing ticket and announces the result.
To install it:
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Open the Call Routing Manager of your desired SwyxWare user.
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Click the "New Rule..." button.
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Select "Graphical Script Editor" and click Ok.
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Within the GSE open the File | Import... menu and click No.
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From the download package select the following file:
For VBScript usage:VBScript based\rse\Check Status.rse
For Lua usage:Lua based\rse\Check Status.rse -
You need to make some modifications in the FreshdeskIntegration - Check Status (Run GSE Action) block . They are explained in detail in chapter 3.3 - Check Status.
By Tom Wellige
