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Let me take you onto a trip into the SwyxWare Call Routing wilderness. Get ready to get your hands and knees dirty and to sleep under the bright firmament of API functions...

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General

#6: Make it easy!

VBScript Lua   Last week I have shown how to setup a simple call routing script for the conference user to have a different pin validation for every available conference room.   The latest version in that article had an hard coded pin validation for each room in an Evaluate block.   This was ok when still developing the script but I don't consider that version properly usable or a customer as it is quite complicated for an untrained person to change a pin for a c
Tom Wellige

Tom Wellige in General

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General

#1: About some brave guy who travels the call routing world...

In this new blog series I am going to write on a more or less regular basis articles about the SwyxWare call routing.   I will take together with you a look behind the scenes of the call routing, give useful examples for the daily usage, give examples and templates for the development of more complex rules and maybe from time to time just share a joke with you.   From more than 15 years experience of giving the professional and developer call routing trainings I have a huge f
Tom Wellige

Tom Wellige in General

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General

#2: Hello, it's me!

VBScript Lua   Imagine you are on the road, somewhere on a business trip and you have just learned that you will be one more day out of office. So you will not be back tomorrow but only the day after. Problem is, that the announcement you left in your "I am out of office" call routing rule tells all callers that you will be back tomorrow.   How can you prevent callers getting wrong information? Do you have a chance to change you announcement from on the road?  
Tom Wellige

Tom Wellige in General

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General

#4: Take me to your leader!

VBScript Lua   How to bring call routing functionality from user A to user B?    Two things upfront:   a single rule of a user being made with the "GSE" can be transferred all rules of a user, regardless if being made with the "rule wizard" or the "GSE" can be transferred   Nothing else is possible!   Lets start with item 2 of this list...   Transfer all rules of a user The most comfortable way to do this is to use the S
Tom Wellige

Tom Wellige in General

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General

#5: Let me in!

VBScript Lua   The SwyxWare comes with build-in conference rooms. In order to use them you just have to assign the wanted number (or numbers) to the "Conference" user via the SwyxWare Administration within the Microsoft Management Console (MMC) or Swyx Control Center (SCC).    When using the SCC you can assign a PIN for each configured conference room (from SwyxWare 11.50 or SwyxON 1.50 on). When using the MMC you just get the conference rooms without any PIN. But it is ac
Tom Wellige

Tom Wellige in General

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General

#7: Welcome to Babylon!

VBScript Lua   Have you ever had the necessity to create a call routing that somehow identifies the callers language and then provide all announcements afterwards in that language and maybe also connect to different destinations within the SwyxWare?   In this article I would like to show some approaches on how this could be done and also point out their pros and cons.   Lets assume you have a simple call routing that plays a welcome message, afterwards provide an
Tom Wellige

Tom Wellige in General

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